Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Guarantee

  • Each ticket that you submit to our technical assist staff will be answered within about 1 hour. All basic queries will be answered as quickly as possible. Yet, if the assistance request you have sent calls for the aid of a competent administrator, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Top–quality Tech Assist Service

  • We deliver 24/7 customer help and support via a super–fast ticketing application included in your Control Panel. You could e mail us anytime about any of the programs that come installed in advance on the virtual server, this includes the chosen Linux distribution, the server admin panel and our custom designed Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • An in–depth and regularly updated collection of articles is included in our in–house built Control Panel. It gives you quick tips on how to carry out all of the standard site administration jobs. The Help area features thorough how–to content articles and step by step video lessons. You can access the Help area by clicking the Help or Video buttons in the right part of each Control Panel section.