1 hour ticket response
Prompt assistance is our most important responsibility and this is why we have a team of competent support engineers who are ready to offer a fast response to any question that you may have. Just send your tech support ticket from your Control Panel and we’ll get back to you within one hour at the latest. In fact, we strive hard and aim for a 20–minute client support ticket response time.
An Outstanding Client Support Service
Our customer service staff members have huge experience in the shared website hosting services arena and are experienced enough to find a prompt solution to your problem. If, however, the problem at hand is not within the competency of a technician, the customer support ticket will be forwarded to a programmer or sysadmin for additional assistance.
A User–Friendly Help Center Section
Included in the Control Panel is an intuitive Help Center section, which offers a variety of sources of information. You can search through a frequently updated knowledgebase offering web hosting account administration articles and web site management articles, check out the step–by–step video tutorials or examine the F.A.Q. section.