Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section included in Point Host’s Control Panel. It boasts a large knowledgebase with regularly asked questions and in–depth help articles written by our well–trained client support team.

  • Top quality support service
  • Educational Videos

  • For users who would like to discover how to resolve a regularly encountered issue by watching a video lesson, we’ve added a collection of video tutorials to our Control Panel. All the instructional video clips are very short and simple to understand. They offer visual presentations of different web site management operations.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 client care service and come with a 1–hour support ticket response guarantee. Our practiced tech support engineers will be available 7 days a week and will remedy any problem that you could encounter within maximum 60 minutes after the tech support ticket submission. In most cases, a response will be given to you within 20 minutes.