A Sixty–Minute Support Ticket Response Time Guarantee
Every single support request you send to us will be replied to within maximum 60 min. If for any reason whatsoever your support ticket or email calls for further assistance from a sysadmin, we’ll without delay forward it and leave a note to let you know that your matter is being examined. If you make use of our Admin Services package, all of the server management services included there will be completed at a time of your preference.
A Topflight Technical Support Service
If you require assistance using our Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, don’t hesitate to touch base with our technical support staff anytime via the ticketing system. Also, in case you require assistance administering your dedicated server, you can order the Admin Services package, which includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, backup hard disk drive storage space, etcetera.
A User–Friendly Help Section
Our Control Panel was installed by default for every Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the instructional articles have video versions which show all the actions that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Control Panel section.