A 99.9% Server Uptime
The major advantage of developing your own shared website hosting platform is that you do not need to be worried about compatibility – you set up a given set of software tools in such a manner as to be compatible with a defined set of hardware parts. The end result is something much more stable and reliable, since there are fewer potential chances of failure. We have set up our cloud hosting platform atop time–tested hardware elements and a strongly customized version of Security–Enhanced Linux in an attempt to create an incredibly riskless environment for all your sites.
That’s the reason why, with each of our shared website hosting services plans we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–grade hardware components furnished by Juniper. What’s more, on each and every router, we have put a firewall with an advanced set of rules in an attempt to filter all fishy requests.
In this way, in each of our datacenters – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your cash on the line, you cannot feel really secure. This is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. If you do not feel pleased with our hosting service or in case you would like to use an even more powerful hosting solution, such as a Linux VPS hosting or a Linux dedicated hosting services – you’ll receive a full refund, with no secret fees or return charges.
24/7 Technical Support
In case you manage a hosting firm, your technical engineers are of major importance. That’s the reason why we’ve mindfully handpicked a very skillful team of tech support engineers, each with many years of expertise behind his back. With their help, our company offers 24x7 support with all our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All customer service requests are answered within sixty minutes and our average support ticket response time is well under 20 minutes!