You can find a lot of shared website hosting suppliers out there, but the majority of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you can receive through this channel of communication may vary based on the supplier - several of them offer dedicated phone support, many others offer common and customer support only because some matters are more time-consuming and it would be easier to be resolved via a support ticket, especially if the situation has to be escalated. Still, it's good to find that you could always get in touch with your hosting provider as there're tons of small-scale matters that can be managed easily and in a very timely manner through a telephone call, not mentioning that you are able to get more info about the services before you become a customer.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hours daily, you will be able to contact us and consult with one of our customer support agents to get more information about all of the shared website hosting services that we offer and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we have telephone numbers on three different continents and you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, and even about some technical issues. If the situation is strictly technical or it can take longer time to analyze, you will have to employ our ticketing system, that will allow both you and our tech support team to track the information given by either side.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you may have to open a ticket if you come across such a problem, still for all the general, billing or small-scale tech issues you can always phone us and we will help you instantly so as to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our high-tech cloud platform or you can get any other general info about our semi-dedicated solutions. We have local phone numbers in the United States of America, the United Kingdom and Australia as well as a global number, so you are able to call the one which is nearer to where you live.