In case you’re a website owner, a problem may always occur and it doesn’t necessarily need to be related to the hosting service itself. For example, something may go wrong when you update a software application or some important content could be edited or erased unintendedly. Whatever the essence of the problem is, you will have to contact the respective technical support staff and ask them to recover a backup or to assist you in troubleshooting the problem that you’re facing. How promptly they will do it will predetermine the span of time that your sites will be inaccessible. For particular websites such as community web portals or shopping portals, a protracted unreachability can often mean losing customers and cash. For this reason, it is crucial to use the services of a company that offers not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to obtain an answer to a client support ticket or an email. No matter when you contact us, we’ll reply to you within sixty minutes max with any sales and technical queries that you might have. In reality, our real reaction time hardly ever surpasses 20-30 minutes. Since we’re available to you 24-7, you will always receive help in a well-timed manner and we know how critical this is in the electronic era. Soon after you contact us, we’ll respond to your queries. In case you encounter any technical issue, we’ll handle it for you, or we will supply you with all the necessary information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we are aware of precisely how important it is to get prompt assistance, we guarantee that you will never need to wait for more than an hour to obtain an answer to any ticket that you send via your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait for more than 20-30 minutes and this is valid for any query irrespective of its nature – general, billing or technical. Plus, our tech and customer support team is on duty 365 days a year, which means that even if you open a ticket during national holidays, you will invariably obtain a blazing-fast reply, which will contain the answer to a question, the solution to a complication or the details required to resolve an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to waste a whole day waiting for an answer like you would with lots of other hosting companies.