A live chat is one of the channels of communication supplied by some web hosting suppliers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is quicker than a support ticket and it'll make it less likely to misspell or misunderstand a word as compared to a telephone call with a representative. Furthermore, when the issue that you experience requires some time to be investigated and resolved, you can do something different at the same time instead of just waiting, like you'd have to do when you call. You can also use a live chat support service free of cost provided that you have world wide web access even if your hosting provider is located in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Website Hosting
As we believe that a great number of problems are easily resolved if you talk with a live person, we provide a live chat service for all our prospective and current customers. Our chat is available every single day and our support agents will help you with a number of questions and issues. If you aren't our client yet, you are able to find out more about our shared website hosting packages and the web hosting platform in general so that you can be certain that your websites will function efficiently on our servers. If you already have an account and you've got some questions or you have any problems with some of our services, you will be able to get in touch with us through our live chat and we will provide you with the required information or assist you to troubleshoot the problem. You will need to open a trouble ticket for specific troubles which require longer time or the help of a sysadmin, still for a number of common troubles you can receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every day, even on holidays and weekends. It is the perfect way to learn more details about our semi-dedicated hosting services if you do not have an account yet or to have a problem resolved if you're a customer and our customer support agents will help you live regardless of the time of the day you join our chat. In case you are unsure which package is more suitable for your websites, in case you need advice whether you should acquire a certain upgrade and how to order it or in case you experience difficulties setting up an email account on your machine, you can contact us and we will supply you with the necessary information promptly. The live chat is available even after our telephone lines are off for the day, so when you have an account with us, you can rest assured that you will always benefit from instant help with any kind of question or problem that pops up.