There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. This is the easiest form of correspondence for a number of reasons. In the event that no company representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always hit home. Plus, you can copy & paste large pieces of information without needing to worry about typing errors, and if a particular issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to provide info or to follow directions, you’ll have to use at least two different systems and this number might rise in case you desire to manage a number of domains. Additionally, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.