There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. This is the easiest form of correspondence for a number of reasons. In the event that no company representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always hit home. Plus, you can copy & paste large pieces of information without needing to worry about typing errors, and if a particular issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to provide info or to follow directions, you’ll have to use at least two different systems and this number might rise in case you desire to manage a number of domains. Additionally, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our shared website hosting services is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize several log-on names and passwords, as you will be able to manage both your tickets and the hosting account itself from one location. So, if you’ve got an enquiry or run into a difficulty, you can contact our help desk staff members on the spur of the moment. Our system includes an intelligent search functionality. This goes to say that even in case you have posted lots of tickets over the years, you will be able to find the one that you want with ease. Moreover, you can check knowledge base instructions for tackling commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or run into an issue, you can get in touch with our technical support engineers instantaneously without the need to sign in to another interface. You can look through your website files or check different settings within your account while opening a new ticket or reading the answer to an old one. If you have a multitude of tickets and you would like to track down a given one, you can take advantage of the smart search option, which is available in the Help section. We guarantee that you will get an answer in less than sixty minutes regardless of the essence of your query or issue.