Despite the fact that the web hosting service provided by the different companies is virtually identical, each provider has got a personalized platform with its own tweaks and ways to do particular operations. In situations like this, an information-laden knowledge base would be quite helpful both for people with no previous experience and for technically skilled individuals who will at some point learn how specific tasks are carried out, but will waste time meanwhile. The aim of such a knowledge base is to help make the service quick and easy to use, sparing users loads of time and energy. The end result is more satisfied clients, as they can easily find the information they are searching for, and a lot less work for the help desk team members, because typically the majority of the queries and issues that clients have are already listed in the knowledge base. If the articles themselves are professionally written and encompass more topics, you will be able to learn more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
If you have bought your very first shared website hosting account through our company or have migrated your website over to us, you’ll become familiar with our platform and our created-developed Hepsia Control Panel in a jiffy as we have compiled a detailed knowledge base where you can find all the information that you could ever need – both general info in regards to the service as a whole and more concrete info about the different functions that you can use and the problems that you might chance upon. The articles are available in 2 locations. The full article collection can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every section of the Control Panel as well. You can find out how to do basically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include elaborate instructions, so you’ll never get bewildered on account of an unclear text. Of course, if you chance upon a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our support staff representatives 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated hosting services come with detailed technical documentation where you will find information about all the functions that our in-house built Hepsia Control Panel offers, as well as solutions to different questions and obstacles that you might come across. All configuration manuals feature exhaustive instructions, which is the reason why you will not need to worry about skipping something in case you’re intending to export a MySQL database, for example. The troubleshooting articles encompass different viable causes of certain problems and the solution for each of them, so if you are unable to send email messages although you have the right SMTP settings, for example, you can quickly discover what the reason might be and recover the issue with a couple of clicks in your mail client. As Hepsia has quite a lot of features, you’ll be able to find applicable articles in each of its sections. In case you’d like to check out all help articles, you can use the Help menu, which is located in the top right-hand corner of the Control Panel.