The client support that you'll get from your shared website hosting provider is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got some technical problem with an existing account. Prompt and correct info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine web hosting provider and not from a reseller. When you acquire a hosting account via a company that doesn't own its servers and it can't access them directly, it's very likely that you'll wait for a couple of days to have a response to your question, which means that your web sites may stay offline for ages. In contrast, a company which provides various ways of communication and has a tech support crew that is available any time will assist you to right away and help you minimize or fully avoid any downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
All of our shared website hosting services
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting services before you make a purchase or you are a current customer and you have any kind of question or some problem, you'll be able to contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any matters that need longer time to research and take care of. Unlike many other web hosting suppliers, our trouble tickets feature a warranted maximum response time of just one hour, therefore no matter what the problem is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you'll be able to benefit from our 24/7 tech support services even on public holidays. All your web sites will be available all of the time and so will we. With numerous contact options, you are able to pick the best way to get in touch with us and find out about our solutions in case you don't have an account yet, or request support if you're already our customer. You'll be able to give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with 1-hour answer time guarantee, although it hardly ever takes over 20 min to receive assistance irrespective of the complexity of the trouble. With our customer and technical support services, we will be available for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Hosting
If you get a virtual private server
through our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you're an existing customer and you want help with a technical issue that requires additional time to investigate or resolve, you can open a ticket through your billing account or you can send an email and we will handle the problem and send you a reply within one hour. The response time is guaranteed 24/7, which includes weekends and holidays, still for many issues it takes less than half an hour to receive assistance. Our support service covers your VPS as well as all of the pre-installed software it features, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have quick support in general, let alone when you run a whole server, so each dedicated server
that we provide features 24/7 support with 1-hour response time warranty whatever the issue. This service is cost-free for any kind of difficulties with the server or the software that was installed by our administrators through the setup, which means that you can contact us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you could send an email message, and the actual response time for either of these rarely exceeds thirty minutes as we have admins available twenty-four-seven. In case you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.